We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a full refund under the Consumer Contracts Regulations 2013.
If you are not a consumer you may return goods within 14 days of receipt, however such refund will be subject to fair compensation set out in our Terms of Service clause 11.5.
To be eligible for a return, your item must be in the same condition that you received it, in resalable condition, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@drainagesuppliesdirect.co.uk. Please do not send goods back to us without communicating the return request first. You can always contact us for any return question at sales@drainagesuppliesdirect.co.uk.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like bespoke/personalised items. These items on our website are anything that is clearly stated as 'cut to size', 'bespoke' or 'made to order'
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Full terms and conditions relating to your rights and our refunds policy are set out in our terms of service.
